Remote support speeds up the time in which computer issues can be resolved.
We have designed a remote support utility for PC that we can deploy to log into your computer, quickly and securely.
Our technicians can then inspect and troublehsoot issues, and address them immediately. This process is very secure, and flexible, allowing us to solve problems as you watch, at a time that suits you.
Our 24 hour remote support makes working on your computer so much easier for you!
Whether you are a PC devotee we are able to provide comprehensive knowledge. If you are setting up a new computer, laptop, tablet or ipad we can be of assistance. We can help provide solutions for any issue no matter how large or small.
Our background includes working with PCs for over 10 years, with extensive experience in computer installation, virus removal, networking, and troubleshooting issues.
Please contact us if you have any concerns about your PC. No matter your preference, we can provide the technical support you need!
Virus and Malware Removal and Protection
If you suspect you have a virus, you should take action immediately. Viruses can infect a computer by replicating themselves and intruding usually via email or downloads from Internet browsers. If you have virus protection software on your computer keeping it up to date is the first step in virus prevention. Please contact us if you are not sure whether your virus protection is up to date, and before you attempt to use the potentially infected computer. Signs that your computer may have a virus include:
- Slow performance
- Unusual pop up windows
- Websites redirecting
- Systems functions unavailable
- Program launch failure or crashing
- Excessive internet data usage
- Files have become corrupted, and will not function normally
- Unusual messages or displays on your monitor
Malware, (malicious software), can appear on computer systems in the form of worms, trojan horses, spyware, adware, root kits and viruses. It can often be installed on a computer unknowingly, disguised as official software, with the aim of disrupting computer operation, gathering sensitive information, or gaining unauthorized access to a computer system. Take note of any unusual activity on your computer, and contact us to discuss before attempting to take action. The computer will probably need to be restarted in safe mode before it can be attended to.
Signs that malware may have infected your computer are:
- New unsolicited software installed
- Slow performace
- Unusual pop up windows, even when not browsing the internet
- Your usual home page on your browser changes unexpectedly
- Network activity light is blinking, when you are not using the computer
- Software programs not working as they should, unusual performance and behaviour
New Systems / System Upgrades
Tech 24:7 can help to keep you up to date with your computer equipment, and peripherals. We can provide expert advice and installation of laptops, netbooks, tablets and ipads, desktop computers ( PC), monitors, servers, storage, printers and computer accessories.
We approach and prepare new computer systems and upgrades with care and precision. We make sure your data is backed up, the operating system, software and hardware are compatible, and that every component is safe and secure.
We can evaluate the performance of your current system and provide a specification for upgrading or replacing, that may include installing new ram, hard drives, software or operating systems. Speed and reliable performance are crucial to satisfying home and business computer use, so it is important to keep your system running smoothly, and tune it up regularly to avoid degradation and clutter.
If you would like to discuss a new system or a system upgrade for home or office please contact us.
If you need assistance to set up or troubleshoot a wireless network at home or in an office environment, we have the expertise and experience to get the job done without fuss. You may want to share files with other computers, connect wirelessly to the internet or a printer. We can help set up a network with both Macs and PCs.
It is important to setup a wireless network correctly with secure settings and passwords to prevent unauthorised access to your network or internet connection.
The process of installing and turning on software, routers and modems needs to follow a sequence to ensure it is done properly and securely. Our technicians will expertly navigate this process to have your wireless network up and running quickly.
Please contact us if you have a wireless network you would like assistance with.
Managed IT Package
At Tech 24:7 we know that every one of our clients is unique, so our Managed IT services are specifically tailored to the needs of each customer.
Managed IT services are provided at a fixed monthly fee, so you can easily budget for fixed IT support expenditures throughout the year.
Backed by a Service Level Agreement, our Managed Services offering provides you with unlimited, professional, responsive and flexible support provided by a local helpdesk. In other words, peace of mind.
- 24:7:365 monitoring of servers and critical network devices
- (Daily) monitoring of backups
- Comprehensive (monthly) reporting
- Monitoring and management of Anti-Virus programs
- Tracking of all your software and hardware
- Unlimited remote support provided to end users
- Immediate response with decreased issue resolution times
- Flat fee for easy budgeting of annual IT costs.
- Decreased downtime due to proactive management & monitoring tools
- Reporting and tracking tools to ensure high-level of service and accountability.
Central to all our support services is our true, live 24/7 support service.
- Truly 24/7: Day and Night, our support engineers are available to quickly assess and solve issues.
- Always in the loop: our customers are constantly up-to-date from the moment a case is raised to its successful resolution.
- Great service, guaranteed: nothing is left to chance. Cast-iron Service Level Agreements ensure Helpdesk Support cases are prioritised to provide an appropriate level of response within a guaranteed time.